Description

You will provide technical support for campus-based personnel, handling hardware and software issues across PC and Mac environments.

Responsibilities

• Diagnose and resolve intermediate to complex software and hardware problems for PC and Mac systems.
• Perform IMAC tasks, including hardware break/fix, software upgrades, and data migrations.
• Manage the full lifecycle of user tickets within the incident management system, ensuring all actions are documented and SLAs are met.
• Configure and provision mobile devices, landline phones, and VOIP systems.
• Maintain accurate asset tracking inventory and support conference rooms for meetings and training.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Proficiency in troubleshooting Mac OS X and Windows operating systems.
• Hands-on experience with MacBook, MacBook Air, MacBook Pro, iMac, and Mac Mini hardware.
• Ability to configure and troubleshoot iOS and Android operating systems.
• Experience supporting Microsoft Office Suite, VPN client software, and Remote Desktop tools.
• Capability to use PowerShell for scripting tasks.
• Proven ability to perform root cause analysis to determine appropriate technical actions.
• Strong communication and customer service skills for interacting with the user community.

Preferred Skills

• Ability to travel between local sites as required to support meetings or training.

Key Skills

Education

Any Graduate