Description

You will lead a team of 25-30 technicians to deliver desktop support and manage service delivery across multiple locations.

Responsibilities

• Manage a team of 25-30 technicians, including shift planning, on-call rosters, and resource productivity.
• Oversee SLA reporting, adherence, and incident resolution to ensure all service requests meet agreed levels.
• Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and software.
• Execute break-fix tasks, data migrations, hardware refreshes, and onsite software installations.
• Coordinate with vendors for hardware repairs and with Level 3 support groups for service enhancements.

Required Skills

• 5+ years of experience in Desktop Support or technical leadership roles.
• Proven ability to manage large teams and complex shift schedules.
• Experience managing inventory levels across multiple locations.
• Hands-on expertise with hardware installation and software configuration.
• Ability to manage ticket queues and meet strict SLA requirements.
• Experience performing data migrations and device refreshes.
• Knowledge of security compliance tasks including facility inspections and log maintenance.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate