Description

Provide onsite operational and technical support to authorized users, meeting specified SLAs.

This role is on-site.

Responsibilities

• Resolve incidents and problems related to EUC equipment.
• Perform reactive troubleshooting to identify and eliminate potential future incidents.
• Support users connecting to corporate networks, including LAN, print, file, and WAN access.
• Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, peripherals).
• Utilize problem management systems to track and report on customer requests.

Required Skills

• Several years of professional experience in IT support.
• Proficiency with LAN, WAN, and TCP/IP.
• Ability to configure and support end users on mobile computing platforms.
• Experience providing hardware support for general troubleshooting of end-user computing technologies.
• Minimum B2 level in English and the local language.
• Must hold a valid work permit in Germany.

Preferred Skills

• Experience providing warranty and break/fix support for networked printers and scanners.

Key Skills

Education

Any Graduate