Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Responsibilities:

• Identify, analyse, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Install and test replacement parts when requested by resolver-groups;
• Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third-party vendors for technical assistance;
• Execute the installation of PCs, peripherals and LAN-based equipment;
• Assist with setting up security, file access and other administrative procedures associated with moves;
• Move workstations and peripherals, as required;
• Ensure that connectivity issues are addressed for installations;
• Move telecommunications equipment, as required;
• Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ;
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;
• Test completed IMAC's and verify acceptance by end user;
• Document changes to inventory use and configuration.

Job Requirements

Requirements:

• Ability to resolve Win10 & Win11 operating system errors;
• Excellent proven track record supporting clients in a financial environment;
• Network troubleshooting skills & knowledge required (intermediate);
• Proficient in Microsoft Office 365;
• Candidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;
• Determine and recommend which products or services best fit the customers' needs;
• Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines;
• Able to document support processes and procedures so they can be reused by support team;
• Minimum of 3 Years' experience in an IT Support Role;
• Ability to communicate technical information to non-technical audiences;
• Strong sense of customer service;
• Knowledge of Microsoft Active Directory;
• Knowledge of Citrix and SCCM;
• Microsoft Group Policy Objects experience;
• Good organizational skills;
• Excellent Verbal and Written Communication Skills;
• Ability to multitask;
• Team focused.

Key Skills

Education

Any Graduate