Description

You provide onsite technical and operational support to authorized users.

Responsibilities

• Resolve incidents and problems related to End User Computing (EUC) equipment.
• Perform reactive troubleshooting to identify and eliminate potential issues.
• Support users connecting to corporate networks, including LAN, print, file, and WAN access.
• Install, upgrade, and repair EUC hardware like desktops, laptops, and peripherals.
• Provide hardware and software break/fix services for end-user devices.

Required Skills

• 5+ years of professional experience in IT support.
• Proficiency with LAN, WAN, and TCP/IP technologies.
• Experience providing on-site hardware support for general troubleshooting.
• Ability to provide warranty and break/fix support for networked printers and scanners.
• Experience configuring and supporting users on mobile computing platforms.
• Familiarity with utilizing problem management databases to track requests.
• Minimum B2 level in English and the local language.
• Must hold a valid work permit in Germany.

Key Skills

Education

Any Graduate