Description

You will lead technical support for desktop and server environments.

This role is on-site.

Responsibilities

• Troubleshoot and resolve complex hardware, software, and network issues escalated from lower tiers.
• Diagnose and resolve problems across computer systems, peripherals, and applications.
• Serve as the liaison with Engineering teams to resolve complex desktop problems and implement solutions.
• Perform deskside hardware and software assessments ensuring compatibility with Windows 11.
• Develop and promote standard operations documentation, including procedures and Knowledge Base Articles.

Required Skills

• 10+ years of experience in desktop/server support, including leadership experience.
• Expertise in Windows Servers, Active Directory, DNS, DHCP, and GPO.
• Proficiency with Configuration Management, MDM, and Deployment methods using SCCM and Intune.
• Strong knowledge of Citrix, VMware, and Virtual Desktop support.
• Solid understanding of Windows Desktop and Server OS architectures.
• Proficiency in PowerShell scripting.
• Familiarity with Azure security and compliance practices.
• Experience supporting Dell hardware and Dell Storage products.
• Experience managing distributed systems environments.

Key Skills

Education

Any Gradute