Description

You will provide onsite L2 desktop and hardware support at a manufacturing plant location.

Responsibilities

• Manage imaging, wiping, and re-imaging of Windows 10 and Windows 11 laptops and desktops.
• Install, configure, and troubleshoot Apple devices, printers, scanners, and quality control gauges.
• Resolve escalated incidents and service requests that remote support teams cannot fix.
• Execute remote wipes for lost or stolen devices and ensure all endpoints comply with configuration policies.
• Provide hands-and-eyes support in the data center, including hardware installation, firmware updates, and cabling.
• Perform initial configuration on firewalls, switches, and Wi-Fi access points before handing over to centralized teams.
• Support meeting room technology, including MS Surface Hubs, LogiTech Tap, and AV equipment.

Required Skills

• 8-10 years of experience in onsite technical services.
• Proficiency in Windows and Apple desktop/laptop installation and support.
• Experience troubleshooting peripherals, including printers, scanners, and specialized quality control gauges.
• Working knowledge of configuring and troubleshooting servers, storage, cabling, switches, firewalls, and Wi-Fi access points.
• Ability to manage desktop encryption, anti-virus, and anti-malware solutions.
• Fluency in both Spanish and English.
• Experience working within manufacturing plant environments.
• Any Graduate degree.

Key Skills

Education

Any Graduate