Description

You will provide technical application support for Cerner electronic medical record (EMR) systems.

Responsibilities

• Provide phone support and manage email requests regarding Cerner EMR technical issues.
• Diagnose, troubleshoot, and escalate user-reported problems to the appropriate Information Services teams.
• Coordinate with Cerner technical support staff to research and resolve system issues.
• Manage Cerner account creations, modifications, and Active Directory password resets.
• Create and maintain training guides, workflows, and procedural documentation.

Required Skills

• 5+ years of professional experience.
• Cerner EMR technical support experience.
• Phone support proficiency.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently with minimum supervision.
• Experience following technical procedures and policies.
• Effective verbal and written communication skills.
• High school diploma required.

Preferred Skills

• Associate Degree.

Key Skills

Education

Any Graduate