Description

Provide technical application support for Cerner electronic medical record (EMR) systems, managing user issues and coordinating resolutions.

This role is on-site.

Responsibilities

• Provide phone and email support for Cerner EMR technical issues.
• Diagnose, troubleshoot, and escalate user-reported problems to Information Services.
• Coordinate with Cerner technical support staff to research and resolve system issues.
• Manage Cerner account creations, modifications, and Active Directory password resets.
• Create and maintain training guides, workflows, and procedural documentation.

Required Skills

• 5+ years of professional IT support experience.
• Hands-on Cerner EMR technical support experience.
• Proficiency in phone-based customer support.
• Strong troubleshooting and problem-solving capabilities.
• Ability to work independently with minimal supervision.
• Experience following established technical procedures and policies.
• Effective verbal and written communication skills.

Preferred Skills

• Associate Degree in a related field.

Key Skills

Education

Any Graduate