Description

You will manage IT data collection and endpoint support through device queries and remote diagnostics.

Responsibilities

• Execute IT data collection activities using enterprise tools and device queries.
• Troubleshoot and resolve technical issues by collaborating with global support and business teams.
• Query cloud management repositories and diagnose network connectivity problems.
• Implement process efficiencies to improve existing data collection workflows.
• Provide endpoint support and manage remote access tools to maintain device performance.

Required Skills

• 5+ years of professional experience in technical support roles.
• Proficiency with Microsoft Entra Admin Center (Azure AD).
• Experience querying cloud management repositories.
• Foundational knowledge of network protocols.
• Strong grasp of troubleshooting methodologies and diagnostic tools.
• Ability to adapt and develop alternative data collection methods.
• Capacity to work outside normal business hours to support global teams.
• Any Graduate degree.

Key Skills

Education

Any Graduate