Description

What's the Job?

• Support IT data collection activities through device queries and remote diagnostics using approved enterprise tools.
• Collaborate effectively with technical, business, and global support teams to troubleshoot and resolve issues.
• Identify and implement process efficiencies to improve data collection workflows.
• Utilize technical skills to query cloud management repositories and troubleshoot network connectivity issues.
• Assist with endpoint support and remote access tools to ensure optimal device performance.

What's Needed?

• Experience with Microsoft Entra Admin Center (formerly Azure AD) and querying cloud management repositories.
• Foundational knowledge of network protocols, diagnostic tools, and troubleshooting methodologies.
• Strong problem-solving skills with the ability to adapt and find alternative data collection methods.
• Excellent collaboration and communication skills to partner across diverse teams.
• Flexibility to work outside normal business hours to support global teams as needed

Key Skills

Education

Any Graduate