Description

Support IT data collection and endpoint performance through device queries, remote diagnostics, and cloud management repository maintenance.

This role is on-site.

Responsibilities

• Execute IT data collection activities via device queries and remote diagnostics using approved enterprise tools.
• Query cloud management repositories to troubleshoot network connectivity and endpoint issues.
• Collaborate with technical, business, and global support teams to resolve complex issues.
• Identify and implement process efficiencies to improve data collection workflows.
• Assist with endpoint support and remote access tools to ensure optimal device performance.

Required Skills

• 5+ years of experience in IT support or desktop analysis.
• Proficiency with Microsoft Entra Admin Center (formerly Azure AD).
• Experience querying cloud management repositories.
• Foundational knowledge of network protocols and diagnostic tools.
• Strong troubleshooting methodologies and problem-solving skills.
• Ability to adapt and find alternative data collection methods.
• Excellent collaboration and communication skills for cross-functional partnerships.
• Flexibility to work outside normal business hours to support global teams.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate