Description

You own deskside support and partner with local teams to resolve workplace services issues.

This role is on-site.

Responsibilities

• Support device imaging and deployments using Microsoft Intune, AutoPilot, Jamf, and SCCM.
• Handle imaging, configuration, and testing of new hardware before rollout.
• Test and validate new device images while coordinating Intune/AutoPilot/SCCM deployments with the offshore L2 team.
• Prepare laptops, desktops, peripherals, and network gear for shipment to other offices.
• Provide escalation support, troubleshoot incidents, and keep accurate records of deployments and shipments.

Required Skills

• 3–5 years of deskside or end-user computing (EUC) support experience.
• Strong hands-on experience with Microsoft Intune, AutoPilot, Jamf, and SCCM for imaging and deployment.
• Solid understanding of Windows and macOS environments.
• Skilled in troubleshooting, hardware replacement, and lifecycle management.
• Basic networking knowledge, especially around device connectivity setup.
• Ability to work with multiple teams, including onsite deskside, offshore L2, network, and logistics.
• Familiarity with ITIL processes.

Key Skills

Education

Any Gradute