Description

You will provide technical support for hardware, software, and networking issues for end-users in Chicago, IL.

Responsibilities

• Troubleshoot hardware, software, and networking problems in person, via telephone, or through remote access.
• Resolve issues related to Windows 10, Windows 11, MS Office Suite, Office 365, and cloud solutions.
• Manage and maintain asset management policies and procedures.
• Update ServiceNow tickets daily with detailed troubleshooting steps and work performed.
• Create technical reports and user manuals.

Required Skills

• 5+ years of experience in desktop services and supporting infrastructure.
• Proficiency in troubleshooting Windows 10 and Windows 11 operating systems.
• Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, and Autopilot.
• Hands-on experience with Microsoft Defender and imaging tools like Windows Autopilot.
• Competency in PowerShell for automation and task management.
• Experience supporting both Windows and Mac OS environments.
• Knowledge of software installation, upgrades, and rollouts.

Key Skills

Education

Any Graduate