Description

Manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents.

This role is on-site.

Responsibilities

• Resolve hardware, software, and connectivity incidents for laptops and desktops, including break-fix services.
• Execute IMAC tasks and provide deskside support, serving as the site-level point of contact for IT issues and VIP support.
• Maintain desktop configurations through patch updates, hardware replacements, and standardized imaging.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Analyze service desk data to identify requirements for user training or automation.

Required Skills

• 5+ years of experience in desktop engineering or EUC support.
• Proficiency with Windows 7 OS.
• Hands-on experience with ServiceNow or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Knowledge of VPN and Lync.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience with spare and buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting Mac devices and tablets.
• Experience with mobile device support.

Key Skills

Education

Any Graduate