Description

You will manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents.

This role is on-site.

Responsibilities

• Resolve hardware, software, and connectivity incidents for desktop devices through to completion.
• Manage break-fix services for laptops and desktops, including patch updates and hardware replacements.
• Deploy desktop images and maintain security profiles and anti-virus compliance.
• Provide desk-side and VIP support, acting as the primary site contact for IT-related issues.
• Analyze service desk data to identify user training needs and opportunities for automation.

Required Skills

• 5+ years of experience in desktop support and hardware troubleshooting.
• Strong troubleshooting expertise in Windows, Mac, iOS, and iMac.
• Hands-on experience with Windows 7 OS.
• Proficiency with MS Office, Outlook, and EUC tools.
• Experience using remote support tools and ServiceNow.
• Working knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Ability to manage spare and buffer stock.

Preferred Skills

• Knowledge of Active Directory (AD), Lync, and VPN.
• Experience with mobile device support and smart hands/feet support.
• Background in Asset Management.

Key Skills

Education

Any Graduate