Description

You will provide onsite and deskside support to end users, managing incidents and requests within defined SLAs.

Responsibilities

• Troubleshoot PC, laptop, and hardware component issues following technical direction.
• Build, configure, and deploy "Gold" images onto customer devices.
• Support meeting room environments, video conferencing, printers, scanners, and peripherals.
• Manage mobile devices including iPads, iPhones, and Android hardware.
• Perform data center smart hands support, including rack and stack, cable reconnection, and module replacement.
• Execute daily tape changes and manage tape library import/export routines for local backups.
• Handle end-user data backup and restoration during service incidents.

Required Skills

• 5+ years of experience in desktop support or similar roles.
• Proficiency with Windows 7/10 and Microsoft Office applications.
• Hands-on experience building, configuring, and repairing PC and laptop hardware.
• Experience using call logging systems to manage and update tickets.
• Practical knowledge of mobile device support (iOS and Android).
• Experience with Microsoft SCCM.
• Capability to perform physical data center tasks, including replacing defective components and managing patch cables.
• Strong communication skills in English.

Preferred Skills

• Support experience with MAC hardware.
• CompTIA certifications (A+, Network+).
• Microsoft certifications (MCP, MCITP, MCSE).

Key Skills

Education

Any Graduate