Description

Provide onsite desk-side support for end users, resolving PC and hardware issues within established SLAs.

This role is on-site.

Responsibilities

• Troubleshoot PC, laptop, and peripheral hardware including printers, scanners, and mobile devices.
• Build and configure systems using "Gold" images and manage application installations.
• Perform smart hands support for data center equipment, including rack and stack, cable management, and component replacement.
• Execute daily tape changes and manage tape library imports/exports for local backup routines.
• Maintain meeting room environments and video conferencing systems.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows 7/10 and Microsoft Office applications.
• Hands-on experience building, configuring, and troubleshooting PC and laptop hardware.
• Experience using call logging systems to manage incidents and requests.
• Working knowledge of Microsoft SCCM.
• Technical ability to replace defective data center components and modules.
• Experience supporting mobile devices, specifically iPhones and Android devices.
• Strong English communication skills.

Preferred Skills

• Experience supporting MAC hardware.
• CompTIA certifications such as A+ or Network+.
• Microsoft certifications including MCP, MCITP, or MCSE.

Key Skills

Education

Any Graduate