Description

You will provide first and second-level technical support for hardware and software issues across laptops, desktops, and workstations.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware and software issues to maintain optimum system performance.
• Install, configure, test, and maintain operating systems and applications.
• Diagnose equipment problems through root-cause analysis and implement effective solutions.
• Resolve networking, connection, audio, video, and smart hand support requests.
• Respond to user requests via phone, email, or in-person visits, including printer support.

Required Skills

• 5+ years of experience in desktop and laptop support.
• Proficiency in Windows Administration.
• Solid understanding of networking and connectivity troubleshooting.
• Working knowledge of hardware and domains.
• Familiarity with ITIL principles.
• Ability to provide remote, phone, and on-site support.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate