Desktop Engineer L1

You will provide first and second-level technical support for hardware and software issues.

Responsibilities

• Troubleshoot hardware and software issues on laptops, desktops, and workstations to maintain optimum performance.
• Install, configure, test, and maintain hardware, software, and operating systems.
• Diagnose equipment problems through root-cause analysis and provide effective solutions.
• Resolve networking, connection, audio, video, and smart hand support requests.
• Respond to user requests via phone, email, or in-person visits, including printer support.
• Complete job reports and order supplies using client-provided tools.

Required Skills

• 5+ years of experience in desktop and laptop support.
• Proficiency in Windows Administration.
• Solid understanding of networking and connectivity troubleshooting.
• Working knowledge of hardware and domains.
• Familiarity with ITIL principles.
• Ability to provide remote, phone, and on-site support.
• Any Graduate degree.