Description

Manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents from report to resolution.

Responsibilities

• Execute IMAC, desk-side support, and break-fix services for laptops and desktops.
• Maintain desktop configurations, including patch updates and hardware replacements.
• Deploy desktop images and monitor security profiles and anti-virus compliance.
• Provide VIP desk-side support and act as the primary on-site IT point of contact.
• Analyze service desk data to identify user training needs or automation opportunities.

Required Skills

• 5+ years of experience in desktop support.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Strong knowledge of MS Office and Outlook.
• Hands-on experience with GIS services, IT storage rooms, networks, printers, scanners, and servers.
• Familiarity with Telepresence Rooms and mobile device support.
• Understanding of ITIL processes including Incident, Change, Problem, and Service Request management.
• Knowledge of spare and buffer stock management.

Preferred Skills

• Experience with Active Directory (AD), MAC devices, and tablets.
• Understanding of Lync, VPN, and smart hands/feet support.

Key Skills

Education

Any Graduate