Description

You provide onsite deskside support for end users in a pressurized environment.

Responsibilities

• Troubleshoot PC, laptop, and hardware component issues under Level 2 support direction.
• Build, configure, and install "Gold" images on customer devices.
• Manage incidents and requests within established SLAs, maintaining daily ticket updates.
• Support meeting room environments, video conferencing, printers, scanners, and peripherals.
• Perform smart hands support for data center equipment, including rack and stack, cable reconnection, and component replacement.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows 7/10 and Microsoft Office applications.
• Hands-on experience building, configuring, and troubleshooting PC and laptop hardware.
• Competency with mobile devices, specifically iPhones and Android devices.
• Experience using call logging systems to manage tickets.
• Familiarity with Microsoft SCCM.
• Experience with data center equipment installation and hardware component replacement.
• Strong communication skills in English.
• Ability to work independently and prioritize tasks without direct supervision.

Preferred Skills

• Experience supporting MAC hardware.
• CompTIA certifications such as A+ or Network+.
• Microsoft certifications including MCP, MCITP, or MCSE.

Key Skills

Education

Any Graduate