Description

Manage desktop device incidents through resolution, covering hardware, software, and connectivity. Handle IMAC and deskside support for laptops and desktops. Maintain desktop lifecycle including imaging, patch updates, and hardware replacements.

Responsibilities

• Resolve desktop hardware and software incidents, including break-fix services and spare management.
• Install, configure, and maintain desktop images using PXE boot and remote management tools.
• Monitor security profiles, anti-virus software, and BitLocker compliance on all desktop devices.
• Administer Outlook, MS Office, and standard office applications; identify user training needs.
• Provide VIP deskside support and act as the site IT point of contact when other teams are unavailable.

Required Skills

• 3-5 years of experience in desktop support, preferably within engineering firms or large enterprises.
• Hands-on experience with Windows 7 and Windows 11 imaging/reimaging via PXE boot.
• Proficiency in SCCM, Software Center, and manual software installation.
• Experience with Intune, Active Directory, and BitLocker configuration and troubleshooting.
• Ability to replace hardware components (e.g., batteries) and coordinate with vendors like Dell.
• Experience troubleshooting Humanscale devices and supporting MAC devices or tablets.
• Familiarity with ServiceNow and ITIL processes (Incident, Change, Problem, Service Request).

Preferred Skills

• Knowledge of Lync, VPN, and mobile device support.
• Associate degree in electronics or equivalent; Bachelor’s degree preferred.

Key Skills

Education

Any Graduate