Description

You manage desktop device incidents, covering hardware, software, and connectivity resolution. You handle IMAC operations and deskside support for laptops and desktops.

This role is on-site.

Responsibilities

• Resolve desktop hardware and software incidents, including break-fix services and spare management.
• Install, configure, and maintain desktop images using PXE boot and remote management tools.
• Monitor security profiles, anti-virus software, and BitLocker compliance on all desktop devices.
• Administer Outlook, MS Office, and standard office applications while identifying user training needs.
• Provide VIP deskside support and act as the site IT point of contact when other teams are unavailable.

Required Skills

• 3-5 years of experience in desktop support, preferably within engineering firms or large enterprises.
• Hands-on experience with Windows 7 and Windows 11 imaging/reimaging via PXE boot.
• Proficiency with SCCM, Software Center, and manual software installation.
• Experience configuring and troubleshooting Intune, Active Directory, and BitLocker.
• Ability to replace hardware components and coordinate with vendors like Dell.
• Experience troubleshooting Humanscale devices and supporting MAC devices or tablets.
• Familiarity with ServiceNow and ITIL processes (Incident, Change, Problem, Service Request).

Preferred Skills

• Knowledge of Lync, VPN, and mobile device support.
• Associate degree in electronics or equivalent; Bachelor’s degree preferred.

Key Skills

Education

Any Graduate