Description

Manage the full lifecycle of desktop devices and provide on-site deskside support.

Responsibilities

• Resolve hardware, software, and connectivity incidents for desktops and laptops, including break-fix services.
• Execute IMAC (Install, Move, Add, Change) and deskside support services for field users.
• Maintain desktop configurations through patch updates, hardware replacements, and image installations.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Analyze service desk data to identify requirements for user training or automation.

Required Skills

• 5+ years of experience in desktop support and device management.
• Proficiency with Windows 7 OS.
• Hands-on experience with ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Strong knowledge of MS Office and Outlook.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience with spare and buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting Mac devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate