Description

You will manage the full lifecycle of desktop hardware, software, and connectivity for end-users.

Responsibilities

• Resolve desktop incidents covering hardware, software, and connectivity issues through to closure.
• Execute IMAC processes, desk-side support, and break-fix services for laptops and desktops.
• Maintain desktop configurations, including standard image installations, patch updates, and hardware replacements.
• Monitor security profiles and ensure anti-virus compliance across all managed devices.
• Provide VIP support and serve as the primary on-site point of contact for IT issues.

Required Skills

• 5+ years of experience in desktop engineering or technical support.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Working knowledge of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.

Key Skills

Education

Any Graduate