Description

You manage the full lifecycle of desktop hardware, software, and connectivity incidents for field users.

Responsibilities

• Resolve hardware, software, and connectivity incidents, including break-fix services for laptops and desktops.
• Manage IMAC (Install, Move, Add, Change) and deskside support services.
• Maintain desktop configurations through patch updates, hardware replacements, and image installations.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Analyze service desk data to identify user training needs or automation opportunities.

Required Skills

• 5+ years of experience in desktop engineering or technical support.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Strong knowledge of MS Office and Outlook.
• Familiarity with ITIL processes including Incident, Change, Problem, and Service Request management.
• Knowledge of Active Directory (AD), Lync, and VPN.
• Understanding of spare and buffer stock management.

Key Skills

Education

Any Graduate