Description

You will manage the full lifecycle of desktop devices, including hardware, software, and connectivity incidents.

Responsibilities

• Resolve desktop hardware, software, and connectivity incidents from initial report to completion.
• Perform IMAC, desk side support, and both hard and soft break-fix services for laptops and desktops.
• Maintain desktop configurations through patch updates, hardware replacements, and appropriate image installations.
• Monitor security profiles and anti-virus software to ensure compliance with security requirements.
• Provide VIP support and act as the primary onsite point of contact for IT-related issues.

Required Skills

• 5+ years of experience in desktop engineering or technical support.
• Proficiency with Windows 7 OS.
• Hands-on experience using ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Strong command of MS Office and Outlook.
• Knowledge of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Associate degree (A.A.) or equivalent in electronics; Bachelor's degree preferred.

Key Skills

Education

Any Graduate