Description

Manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents from report to resolution.

This role is on-site.

Responsibilities

• Resolve desktop hardware, software, and connectivity incidents end-to-end.
• Perform IMAC, desk-side support, and break-fix services for laptops and desktops.
• Maintain desktop configurations via patch updates, hardware replacements, and image installations.
• Monitor security profiles and anti-virus software for compliance.
• Provide VIP support and serve as the primary onsite IT point of contact.

Required Skills

• 5+ years of experience in desktop engineering or technical support.
• Proficiency with Windows 7 OS.
• Hands-on experience with ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Strong command of MS Office and Outlook.
• Knowledge of ITIL processes (Incident, Change, Problem, Service Request).
• Experience managing spare and buffer stock.
• Experience with Active Directory, Lync, and VPN.

Preferred Skills

• Bachelor's degree in electronics or equivalent.

Key Skills

Education

Any Graduate