Description

You will provide onsite desk-side support and hardware troubleshooting for end users.

Responsibilities

• Troubleshoot PC, laptop, and hardware component issues under the direction of L2 support.
• Build, configure, and install gold images on user devices.
• Manage meeting room environments, video conferencing, printers, scanners, and peripherals.
• Perform smart hands support in the data center, including rack and stack, cable management, and component replacement.
• Execute daily tape changes and manage tape library import/export routines.
• Handle end-user data backup and restoration during service incidents.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows 7/10 and Microsoft Office applications.
• Experience with Microsoft SCCM.
• Hands-on experience troubleshooting and replacing PC and laptop hardware components.
• Knowledge of mobile device support, specifically iPhones and Android devices.
• Experience using call logging systems to manage incidents and requests within SLA.
• Ability to perform data center equipment maintenance and physical cabling.
• Strong English communication skills.
• Any Graduate degree.

Preferred Skills

• Experience supporting MAC hardware.
• CompTIA certifications such as A+ or Network+.
• Microsoft certifications including MCP, MCITP, or MCSE.

Key Skills

Education

Any Graduate