Description

You provide first-level desktop support and desk-side services for end-user devices in Skaneateles, NY.

Responsibilities

• Manage desktop hardware, software, and connectivity incidents through resolution.
• Perform IMAC activities and desk-side support for laptops and desktops.
• Install, configure, and maintain desktop images, operating systems, and standard office applications.
• Monitor security profiles and anti-virus software, taking action for non-compliance.
• Analyze service desk data to identify user training needs and automation opportunities.

Required Skills

• 5+ years of experience in desktop support or IT service management.
• Hands-on expertise with ServiceNow or similar service management tools.
• Proficiency in Microsoft Office, Outlook, and remote support tools.
• Strong understanding of ITIL processes for Incident, Change, and Problem management.
• Ability to manage spare and buffer stock inventory.

Preferred Skills

• Experience supporting MAC devices, tablets, Lync, and VPN connections.
• Knowledge of Active Directory and VIP desk-side support.
• Associate degree in electronics or equivalent; Bachelor's degree preferred.

Key Skills

Education

Any Graduate