Description

You will manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents.

Responsibilities

• Resolve hardware, software, and connectivity incidents, including break-fix services for laptops and desktops.
• Execute IMAC tasks and provide deskside support, including VIP support and site-specific IT point-of-contact duties.
• Maintain desktop configurations through patch updates, hardware replacements, and standardized imaging.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Analyze service desk data to identify training needs or opportunities for automation.

Required Skills

• 5+ years of experience in desktop engineering or technical support.
• Proficiency with Windows 7 OS and MS Office/Outlook.
• Experience using ServiceNow or similar service management tools.
• Expertise in EUC tools and remote support tools.
• Knowledge of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Associate degree (A.A.) or equivalent from a three-year technical school in electronics.

Preferred Skills

• Knowledge of Active Directory (AD), MAC devices, and tablets.
• Understanding of Lync, VPN, and mobile device support.
• Bachelor's Degree.

Key Skills

Education

Any Graduate