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Holistic Partners Inc Logo
Desktop Engineer

Holistic Partners Inc

 

Pittsburgh, PA, USA

Posted On: 3 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Desktop Engineer
Tenure: No Preference/Any
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Description

Manage onsite desktop support and the full device lifecycle for the designated Pittsburgh site.

This role is on-site.

Responsibilities

  • Manage the end-to-end lifecycle for laptops, desktops, thin clients, mobile devices, IP phones, and printers.
  • Execute IMAC and break-fix activities within established SLAs.
  • Perform hardware and network troubleshooting, including LAN networking and MS Outlook support.
  • Maintain device security by ensuring all hardware is updated with the latest security patches and antivirus definitions.
  • Conduct device validation, including visual inspections, serial number verification, and inventory management.

Required Skills

  • 5+ years of experience in L2/L3 desktop support.
  • Proficiency with MS Platform operating systems.
  • Hands-on experience with SCCM, ServiceNow, and Remote Management tools.
  • Experience with LAN networking (client side) and hardware troubleshooting.
  • Ability to support audio-visual device setup and troubleshooting.
  • Proven experience managing VIP clients and handling vendor relations.

Preferred Skills

  • Strong analytical and troubleshooting skills for complex IT equipment failures.
  • Experience supporting data backup and transfer activities during migrations and refreshes.

Education

Any Graduate

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