Description

Manage onsite desktop support and the full device lifecycle for the designated Pittsburgh site.

This role is on-site.

Responsibilities

• Manage the end-to-end lifecycle for laptops, desktops, thin clients, mobile devices, IP phones, and printers.
• Execute IMAC and break-fix activities within established SLAs.
• Perform hardware and network troubleshooting, including LAN networking and MS Outlook support.
• Maintain device security by ensuring all hardware is updated with the latest security patches and antivirus definitions.
• Conduct device validation, including visual inspections, serial number verification, and inventory management.

Required Skills

• 5+ years of experience in L2/L3 desktop support.
• Proficiency with MS Platform operating systems.
• Hands-on experience with SCCM, ServiceNow, and Remote Management tools.
• Experience with LAN networking (client side) and hardware troubleshooting.
• Ability to support audio-visual device setup and troubleshooting.
• Proven experience managing VIP clients and handling vendor relations.

Preferred Skills

• Strong analytical and troubleshooting skills for complex IT equipment failures.
• Experience supporting data backup and transfer activities during migrations and refreshes.

Key Skills

Education

Any Graduate