Description

Provide onsite technical support and dispatch services to maintain end-user equipment usability.

Responsibilities

• Execute dispatch services including break-fix, smart hands, and backfill support.
• Resolve hardware tickets for laptops, desktops, peripherals, printers, and conferencing devices.
• Perform onsite technical activities as defined by specific service tickets.
• Update operational runbooks and provide feedback on new technical processes to drive efficiency.
• Exercise independent judgment to solve moderately complex problems and make technical recommendations.

Required Skills

• 2+ years of experience in desktop support or workplace engineering.
• Technical knowledge of PCs, laptops, desktops, and mobile devices.
• Experience troubleshooting printers, cabling, televisions, and projectors.
• Proficiency with standard systems and business software.
• Strong verbal and written communication skills.
• Ability to work independently using defined practices and procedures.
• Customer-facing soft skills for onsite support.
• Basic English language proficiency.

Key Skills

Education

ANY GRADUATE