Desktop Engineer/Support

You will provide technical desktop support and hardware installation across Frankfort and surrounding counties.

Responsibilities

• Install, configure, and set up computer hardware, software, and drivers.
• Troubleshoot hardware and software issues to maintain IT operations.
• Manage and resolve technical inquiries using the ServiceNow platform.
• Assist with network configurations and IT infrastructure maintenance.
• Liaise with internal teams and external stakeholders to resolve technical problems.

Required Skills

• 2+ years of IT experience in a desktop support or help desk role.
• Proven experience with computer hardware troubleshooting and installation.
• Proficiency in software installation and configuration.
• Experience using ServiceNow or similar ticketing systems.
• Strong communication skills for interacting with users and stakeholders.
• Ability to manage desktop support tasks under pressure.
• Bachelor's degree or any graduate level education.