Description

Provide hands-on technical support for desktop hardware, software, and connectivity throughout the device lifecycle.

This role is on-site.

Responsibilities

• Resolve hardware, software, and connectivity incidents, including break-fix services for laptops and desktops.
• Execute IMAC tasks and desk-side support, ensuring devices are installed with appropriate desktop images.
• Maintain and optimize desktop configurations, including patch updates and hardware replacements.
• Monitor security profiles and anti-virus compliance on all desktop devices.
• Provide VIP support and act as the primary on-site IT point of contact for critical issues.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools, remote support tools, MS Office, and Outlook.
• Knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.

Preferred Skills

• Bachelor's degree in electronics or equivalent field.
• Associate degree (A.A.) in electronics.

Key Skills

Education

Any Graduate