Description

You provide end-to-end desktop support and hardware lifecycle management for field users.

Responsibilities

• Manage desktop hardware, software, and connectivity incidents from initial report through to resolution.
• Handle IMAC, desk side support, and break-fix services for laptops and desktops.
• Execute patch updates, hardware replacements, and desktop imaging to ensure standard configurations.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP support and act as the primary on-site IT point of contact for critical issues.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7, 10, and 11 operating systems.
• Hands-on experience with ServiceNow or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Familiarity with AD, VPN, and Lync.
• Associate degree (A.A.) or equivalent in electronics required; Bachelor's degree preferred.

Key Skills

Education

Any Graduate