Description

You will manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents for field users.

Responsibilities

• Resolve desktop device incidents involving hardware, software, and connectivity issues.
• Execute IMAC tasks and provide deskside support services.
• Perform break-fix services for laptops and desktops.
• Maintain desktop configurations through patch updates and hardware replacements.
• Monitor security profiles and anti-virus compliance across all devices.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Strong knowledge of MS Office and Outlook.
• Experience managing desktop imaging and device installation.
• Understanding of ITIL processes (Incident, Change, Problem, Service Request).
• Familiarity with spare and buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD).
• Experience supporting Mac devices, tablets, Lync, and VPN.

Key Skills

Education

Any Graduate