Description

You will provide first-level end-user computing support for desktop and laptop hardware and software.

Responsibilities

• Troubleshoot and resolve issues related to Microsoft Windows operating systems and Office applications.
• Build, configure, and replace desktop and laptop hardware components and defective parts.
• Manage service requests and incidents through an ITSM system.
• Support mobile devices running iOS and Android operating systems.
• Prioritize tasks independently to meet specified service standards.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Microsoft Windows operating systems and Office suites.
• Hands-on experience with current and legacy hardware platforms.
• Experience using ITSM ticketing systems.
• Ability to repair and replace hardware components in laptops and desktops.
• Knowledge of iOS and Android mobile device management.
• Strong customer-facing skills and ability to work unsupervised.
• Any Graduate degree.

Preferred Skills

• CompTIA certifications such as A+ or Network+.
• Microsoft certifications including MCP, MCITP, or MCSE.
• Experience supporting macOS environments.

Key Skills

Education

Any Graduate