Description

Provide end-to-end desktop and end-user computing support for hardware, software, and connectivity incidents in New York, NY.

Responsibilities

• Manage the full lifecycle of desktop devices, including hardware replacements, software installation, and patch updates.
• Resolve IMAC and deskside support requests, covering hard and soft break-fix services for laptops and desktops.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP support and act as the primary on-site point of contact for IT-related issues.
• Analyze incident data to identify requirements for user training or automation.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7, 10, and 11 operating systems.
• Hands-on experience with EUC tools and remote support tools.
• Experience using ServiceNow or similar service management tools.
• Strong knowledge of MS Office and Outlook.
• Understanding of ITIL processes, specifically Incident, Change, Problem, and Service Request management.
• Experience with hardware and spare/buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD), Mac devices, and tablets.
• Understanding of VPN, Lync, and mobile device support.

Key Skills

Education

Any Graduate