Description

Provide first-level end-user computing support and manage daily technical operations in Phoenix, AZ.

Responsibilities

• Manage L1 support queues and escalate recurring issues to global IT teams.
• Perform reactive troubleshooting to identify and eliminate incidents and potential problems.
• Support users with corporate network connectivity, including LAN, WAN, print, and file services.
• Configure and support network printers, scanners, and MFPs, including IP addressing and TCP/IP output.
• Participate in daily stand-up meetings to address aging issues and ensure SLA/SLO compliance.

Required Skills

• 5+ years of experience in desktop or end-user computing support.
• Hands-on experience with LAN and WAN connectivity.
• Proficiency in TCP/IP networking and device configuration.
• Experience managing network printers, scanners, and MFP vendor break/fix support.
• Ability to support a wide range of hardware including mobile devices, display screens, and communication tools.
• Proven track record of meeting Service Level Agreements (SLAs).
• Experience providing technical support to VIP users.
• Degree or equivalent qualification (Any Graduate).

Key Skills

Education

Any Graduate