Description

You will provide end-to-end desktop support and device lifecycle management for field users in Redmond, WA.

Responsibilities

• Manage desktop device incidents involving hardware, software, and connectivity from detection through resolution.
• Execute IMAC processes, desk-side support, and hard/soft break-fix services for laptops and desktops.
• Install, configure, and maintain desktop images, patch updates, and hardware replacements.
• Monitor security profiles and anti-virus software to ensure compliance with security requirements.
• Perform new device installations including printers, AV conferencing equipment, telephones, and Wi-Fi Access Points.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Hands-on experience with Service Now or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Ability to execute network device racking and initial network connections.
• Associate degree (A.A.) or equivalent in electronics required.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.

Key Skills

Education

Any Graduate