Description

Provide end-to-end technical support for desktop hardware, software, and connectivity in Johannesburg.

Responsibilities

• Manage desktop device incidents from initial report through to resolution.
• Execute IMAC (Install, Move, Add, Change) and deskside support services for laptops and desktops.
• Maintain device lifecycles by managing patch updates, hardware replacements, and standard OS/application installations.
• Monitor security profiles and anti-virus compliance on all desktop devices.
• Perform troubleshooting for desktop devices and provide VIP deskside support as the primary site contact.

Required Skills

• 5+ years of experience in desktop and laptop troubleshooting.
• Proficiency with Windows 7 OS.
• Experience using Service Now or similar service management tools.
• Expertise with EUC tools, remote support tools, MS Office, and Outlook.
• Working knowledge of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Ability to manage spare and buffer stock.

Preferred Skills

• Experience with AD, MAC, Lync, and VPN technologies.

Any Graduate degree or equivalent technical training.

Key Skills

Education

Any Graduate