Description

You will manage the end-to-end lifecycle of desktop devices, including hardware, software, and connectivity incidents.

Responsibilities

• Resolve desktop hardware, software, and connectivity incidents, including break-fix services for laptops and desktops.
• Manage IMAC, desk side support, and hardware replacements using vendor-provided spares.
• Maintain desktop configurations through patch updates and appropriate OS imaging.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP support and act as the primary on-site IT contact for critical issues.

Required Skills

• 5+ years of experience in desktop and laptop troubleshooting.
• Proficiency with Windows 7 OS.
• Hands-on experience with EUC tools and remote support tools.
• Experience using ServiceNow or similar service management tools.
• Strong expertise in MS Office and Outlook.
• Working knowledge of ITIL processes, including Incident, Change, and Problem management.
• Ability to manage spare and buffer stock.

Preferred Skills

• Knowledge of Active Directory (AD), MAC devices, and tablets.
• Understanding of VPN, Lync, and mobile device support.
• Experience with smart hands and feet support.

Key Skills

Education

Any Graduate