Description

You will manage the full lifecycle of desktop hardware, software, and connectivity for end-users.

Responsibilities

• Resolve desktop device incidents covering hardware, software, and connectivity issues.
• Execute IMAC (Install, Move, Add, Change) and deskside support for laptops and desktops.
• Maintain desktop configurations via patch updates, hardware replacements, and OS imaging.
• Monitor security profiles and anti-virus compliance across all desktop endpoints.
• Analyze Service Desk data to identify user training needs or automation opportunities.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Strong expertise in EUC tools and remote support tools.
• Advanced knowledge of MS Office and Outlook.
• Understanding of ITIL processes including Incident, Change, Problem, and Service Request management.
• Experience with spare and buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate