Description

You will manage desktop device incidents and provide end-user computing support for hardware, software, and connectivity issues. You will execute IMAC procedures, perform desk-side support, and handle break-fix services for laptops and desktops. You will maintain desktop configurations, apply patch updates, and manage hardware replacements and vendor spares. You will monitor security profiles and anti-virus software to ensure compliance with organizational security requirements. You will provide VIP desk-side support and serve as the primary site contact for IT-related issues.

Responsibilities

• Resolve desktop incidents including hardware, software, and connectivity failures.
• Execute IMAC, desk-side support, and hard/soft break-fix services.
• Maintain desktop configurations, patch updates, and spare inventory.
• Monitor security profiles and anti-virus compliance.
• Provide VIP desk-side support and act as primary site IT contact.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Hands-on experience with EUC tools and remote support tools.
• Experience using ServiceNow or similar service management tools.
• Expertise in MS Office and Outlook.
• Knowledge of ITIL processes (Incident, Change, Problem management).
• Understanding of spare and buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate