Description

Provide onsite technical support for end-user computing devices and peripherals in Webster, NY.

This role is on-site.

Responsibilities

• Perform hardware break-fix support for desktops, laptops, printers, and computer peripherals.
• Manage deskside software support, including installations, de-installations, moves, and changes (IMACDs).
• Provide hands-and-feet support for servers, IP telephony, video conferencing, and audio-visual systems.
• Coordinate with third-party vendors and OEMs for hardware repairs and maintenance.
• Maintain knowledge management documentation, including SOPs and troubleshooting guides.

Required Skills

• 5+ years of experience in end-user computing and desktop support.
• Hands-on experience installing and troubleshooting desktops, laptops, and printers.
• Proven ability to resolve desktop application and peripheral hardware issues.
• Experience providing hands-and-feet support for server and networking environments.
• Ability to coordinate and schedule IMACDs with multiple IT functions.
• Proficiency in English and local language communication.
• Experience with inventory and warehouse technology support services.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate