Desktop EUC L2

You will provide L2 desktop and end-user computing support for enterprise IT infrastructure.

Responsibilities

• Troubleshoot PC hardware, client software, and operating system issues while maintaining security compliance and hardware warranties.
• Perform desk side support and PC break/fix tasks, including installation and troubleshooting of desktop applications.
• Execute smart hands activities on-site, including installing and fixing desktops, laptops, printers, and other peripherals.
• Manage hardware lifecycle by returning defective parts to inventory and maintaining spare parts stock levels.
• Document customer repairs and escalate complex issues to subject matter experts to ensure timely resolution.

Required Skills

• 6+ years of experience in Enterprise IT Infrastructure field support.
• Proficiency in Windows O/S (Windows 7, 8, and 10).
• Experience with MS Office and desktop application troubleshooting.
• Foundational knowledge of TCP/IP, DNS, DHCP, VPN, and RDP.
• Understanding of enterprise LAN, WAN, Firewall, and Proxy concepts.
• Ability to lift and move computer equipment weighing up to 50lbs.
• MCITP certification in Windows 10.
• Fluency in English and German (reading and speaking).
• Any Graduate degree.

Preferred Skills

• Experience with SCCM, Imaging, VDI, Mobility, and email support.