Description

You will lead onsite and remote support operations while managing end-user computing lifecycles.

Responsibilities

• Oversee, monitor, and manage the activities of the onsite and remote support team as the operational lead.
• Prepare weekly SLA and KPI reports and presentations for management reviews.
• Manage service requests, including the preparation, building, provisioning, and decommissioning of end-user computing devices and accessories.
• Handle incident management through IT helpdesk consulting and break-fix support.
• Conduct asset audits, including meeting room, stock room, printer, and IDF/MDF inspections.
• Support planned software and hardware upgrades.

Required Skills

• 5+ years of relevant work experience in desktop support or a similar role.
• Incident Management and Service Request Management expertise.
• Experience in IT Helpdesk Consulting and Break-fix Support.
• Strong operational leadership capabilities.
• Certifications equivalent to CompTIA A+, CompTIA Network+, and/or ITIL V4.
• Degree or higher in any field.
• Advanced written and spoken English language competency.
• Strong time management and task prioritization skills.

Key Skills

Education

Any Graduate