Description

You will lead and coordinate internal and external service delivery teams to maintain high service standards.

Responsibilities

• Lead and coordinate service delivery teams through direct guidance, coaching, and support.
• Produce regular reports regarding service performance, incidents, and operational trends.
• Maintain accurate documentation for all processes, procedures, and configurations.
• Identify opportunities to improve service quality and efficiency through automation and innovation.
• Manage risks related to service delivery, business continuity, and disaster recovery planning.
• Ensure IT services comply with regulatory, security, and audit requirements.

Required Skills

• 5+ years of professional experience in IT service delivery or desktop management.
• Experience implementing ITIL frameworks.
• Experience working with COBIT frameworks.
• Proven ability to manage internal and external service delivery teams.
• Experience supporting audits and compliance activities.
• Background in incident response planning and disaster recovery.
• Ability to produce technical reports and maintain process documentation.
• Degree in any field.

Key Skills

Education

Any Gradute